Considered pursuing a career in customer service? This interview will take you through the ups and downs you can expect, what it takes to land the job, what you can expect to earn and more. This is a true career story as told to Latpro and is one of many interviews with customer service workers which among others include a customer service representative, a customer service manager, and everything in between.
I am a customer service representative in the retail industry. I have been in this position for nearly ten years. I would describe myself as an overall people person, detail oriented, and organized.
I am a white male. I have never experienced any form of discrimination because of that. However, it can be a bit difficult working in a field where the majority of your co-workers are female. You really have to be careful to not let that get to you.
I am a customer service representative that handles returns and refunds. My daily tasks include dealing with customers who are bringing in defective merchandise or mistaken purchases and reimbursing customers who have been overcharged for their items. People commonly make the mistake of believing that I am solely in charge of the decision as to whether or not they get their refund when in reality, I am just the middleman.
On a scale from one to ten I would rate my job satisfaction at about a seven. While I do enjoy my job and dealing with people, I would rather be in a management position. The thought really peaks my enthusiasm.
This job really does not move my heart and i do not feel as if I have found my calling in life. However, this job has helped me to recognize the fact that I am very good with working with the general public and i do enjoy meeting and conversing with all types of people from all places.
I would like for people to know that I never intended to be a customer service representative. I was hired into a typical retail clerk position in order to pay for college and I never finished school. I was halfway through getting my master’s degree in psychology when my wife became ill and I had to drop out.
If I could have done it differently, when it comes to my current position, I would have went to school and got my business degree and then applied for a management position. I really think that I am better suited for that type of work.